White Glove Moving and Storage Inc

  We had a very large move from N.J. to the Atlanta area.  The 2nd truck was delayed 2 days, not such a big issue.  The packers and the delivery guys were a great bunch and tried to do any thing they could to make the move a easier for me.  The issue came with the 2nd truck.  The men wanted to get the delivery over with as soon as they could.  I did tell them to put some of the items in the garage.  So they just put them on top of each other and a lot of the boxes were crushed and items were damaged. They were not helpful nor willing to go the extra mile for the customer.  Here is the big problem.  I called the main office and spoke to them that I took pictures of the all the broken items and the piles of my belongings in my garage.  They said they would get back to me.  I called 5 more times and no one has ever gotten back to me.  I have 3 friends that are not using them because of this.  If I would have gotten a call back I think my review might have been different.   Please call your customers back and you will not get 2 stars. A.G.

Service cost: $18000

This was our first long distance move so we were nervous about the process, especially after reading numerous negative reviews for other moving companies. The overwhelming positive reviews for White Glove Moving sealed our decision to select White Glove after receiving quotes from several other national moving companies.


From start to finish White Glove exceeded our expectations on our cross country move. Andrew, our salesperson and estimator, could not have been nicer. He answered all our questions, responded to all of our calls promptly, and his estimate turned out to be perfect.


The loading crew was extremely professional. Upon arrival each member of the team introduced themselves. It was clear they had pride in their company and understood how stressful a household move can be for a family. We could not believe how much time they took and how well they wrapped and protected all of our household items. Because of this we were very confident our household would arrive intact and it did! Each item and box was clearly listed on an inventory sheet for tracking.


At the destination, the moving van arrived with a driver and assistant. Additional help was supposed to meet them, however there was a mix-up and the other help did not arrive. The driver and assistant unloaded the entire household. As each item was unloaded, the driver had me check off the item on the inventory sheet that was prepared at loading to make sure each and every item and box arrived as planned. There was no damage to any of our household and all items arrived as anticipated.


Even though it took over 10 hours, the movers went about their business and they could not have been nicer. Even after the last items were moved into the house in the dark at 10:00 PM, they were not in a rush to leave. They diligently finished assembling several furniture items, and asked if there was anything I wanted to them to move to a different location or rearrange.


The price we paid matched the original estimate exactly. We even received a 3% discount on the entire move for paying cash.


Overall we could not have been happier. White Glove moving made a stressful and nerve racking process easy for us. We are happy to give White Glove Moving 5 stars and double thumbs up. We would recommend White Glove to anyone considering a move.

Move size: 4+ Bedroom Home Service cost: $9201

We chose White Glove over 4 other national movers because they claimed to be endorsed by Prudential..we later discovered that they were not. The move was from a 7200 sq. ft. house in NJ to northern California. We were surprised that their packing time was 3 days with every other mover requiring 5 or more. The moving supervisor bragged about how they were the fastest in the business.  I didn't know it then, but as we started to unload the track we realized that we made a big mistake in choosing this mover. The boxes emerged from the truck dented, crushed, and bits of their contents sticking out of the box.  There was almost no packing material used.  My office computer, printer, external drives, keyboard, mouse, and  speakers were in 1 large box with absolutely no packing of any kind.  Not even packing paper.  Of course most of it was damaged or now inoperable. In another box we discovered 30 pairs of dress shoes an another large box ALSO without any packing at all.  It was nothing butust 60 shoes thrown into a box. We were moving our $7,000 chandelier Italian alabaster chandelier and paid the extra charge to have it crated.  They build a lever crate where the chandelier actually hung from the re-enforced top of the crate.  Unfortunately they neglected to put arrows on the crate showing "this end up".  As a result, the crate was "rolled, end over end from the truck to the house. When the movers were finally done unloading we realized that 65 boxes were un-accounted for.  In addition to all of this damage, they had lost 10% of our boxes with our belongings in them.  It was a total disaster.  Please avoid them Luckily we took the insurance for $2000.  They corroborated that we had over$12,000 in substantiated damages and sent us a check.  Unfortunately, at least once a week one of us will say something like, "have you seen the boxes of grandma's dishes?" and realize that we will never see them again since they were in the 10% of missing boxes. The overall comment we found ourselves repeating is that White Glove made no distinction between packing a crystal statue or brick..in fact they packed them together ( or things just as dissimilar in weight and fragility).

Service cost: $39000

White Glove picked up my belongings on 10/29 in excellent condition. They delivered them to me a month later wet, moldy and broken. They never told me I had damage to my items and just delivered them to get the delivery fee. I got a phone call saying their warehouse had suffered damage during Sandy, but my things were in an area of minimal damage and they said I should get them delivered. When I asked to see my belongings before delivery, I was told no, that the only way to access my items was to take delivery or wait months during which time damage in their warehouse might occur. I even asked to be there when they loaded the truck and was told no. Instead they just charged me to deliver garbage without even a warning! And on top of that, they said it was an Act of God, so they and their insurance have NO liability!! Do not use this disreputable company!!

Service cost: $1851

Choosing White Glove Moving for a cross-country move was the BIGGEST MISTAKE I have ever made. Save yourself a lot of heartache and financial distress and simply spend the money upfront on a quality moving company (that being said, any other mover would do). I refused to sign a claim offer of a measly ~$300 for my ~$7,000 of items in order to write this review, as the claim form legally prevents one from filing service-related complaints. Here is my moving experience highlight reel: - Lost 20% of my boxes valued at ~$7,000, one of which was the largest box I had - Forced to notify mover that they brought other people’s boxes into my apartment - Long distance driver was entirely unorganized and brought me into his truck to help look for my boxes (Good thing I am not a thief!) - Nonexistent communication within the company - Management was unaware my boxes were even missing - One way street - Whiteglove rarely, if ever, returned any of our repeated calls or messages - Whiteglove employees are incompetent across the board - drivers, customer service and directors are no exception - Zero accountability - Eventually dealt directly with a White Glove Executive Director who quickly pawned me off to yet another employee - Never got a truly honest apology - Was encouraged to quickly file a claim - Possible locations of my box according to Whiteglove - in other customer’s hands, overseas, or hidden in the New Jersey warehouse - Pressured Whiteglove to put any real effort into finding the boxes - Experienced horrible record keeping and knowledge-share among employees regarding customer files (not sure they really exist, maybe on napkins?) - Granted access to their “VIP Customer Care Department” line. If the kind of treatment I received on that line was “VIP”, I would love to know how they treat regular customers service calls Best luck on your move! UPDATE: I called White Glove to tell them I was declining the claim offer. They increased the offer a bit, but it still wasn’t anywhere close. I was asked what I was looking for, and I told them “at least $xyza” as I didn’t have time to think and choose a set amount, to which the employee replied that I should hear back in a few minutes. I was under the impression she was just feeling me out to see if coming up to around this amount was even possible. Just before the end of their business day I got a call back with a new offer. The White Glove employee went on the offensive and began attacking me once I suggested what I considered to be a reasonable offer (I came up with a fixed amount after having some time to think about it) considering I did not get what I paid for, which is for ALL my belongings to end up at the final destination. She said “we agreed on a number originally, but then you turned it down”. Nonsense. I was offered the “maximum” amount originally and was not aware of all the legal jargon prohibiting me from reviewing the company - I never agreed to that. She then suggested I was lying about the box contents, told me I was “vindictive”, that I would receive “bad karma”, and that if I posted a review she would reply with “all my personal information” including my signed confidential contract. As far as I’m concerned, I am expecting good karma if I prevent even one person from using this terribly unprofessional company. I credit them for increasing the offer, but it is grossly unprofessional and disgraceful to start launching personal attacks at a customer.
This site removes all formatting, so apologies for the wall of text.

Service cost: $2242

After spending 8 years in the military - moving every few years, this was my first 'civilian' experience with a moving company.  I had high hopes for White Glove after reading the reviews, but my overall experience was the worst move I have had in the last 10 years.
I had been working with Casper - the company was on time w/ pick-up and delivery, but when the crew showed up to pack my goods they had two temps from the local area, 1 of whom had never packed goods before.  The crew was a disaster both in complete laziness as well as in incompetence.  We had a lot of goods so I wasn't able to monitor every item, but they ended up packing one of our mirrors in cloth only - no cardboard.  At delivery, 2 of the 4 mirror we had were completely broken.  The foreman seemed to have no control of the crew, and they didn't start moving until the rain came in.
 
Finally, at the end of a long day of packing, the driver went over the paperwork with me.  He instructed me to sign the Insurance Option 2 (limited replacement value) and told me full replacement value wasn't an option.  I protested, but he insisted.  After a long day of dealing with the crew, I signed. 
 
I initially had a positive experience with the claims process, but they offered to pay me $200 only if I agreed not to post any internet reviews, etc.  I declined in the hopes of passing along my experience to others.
We had a great experience with the delivery, but based on the actions of this pack-out crew, I would not use or recommend White Glove.
 
If you are considering White Glove, be sure to ask about the pack-out crew and please sign option 1 for your protection.

Service cost: $9970

BAIT AND SWITCH!!  MOVE ON TO A BETTER COMPANY!!  There is no glowing testimonial here. Frank, who is one of the owners, comes across as being personable over the phone. Don't be fooled. Once the company has your deposit, it is all DOWNHILL and DIRTY.  White Glove offers POOR COMMUNICATION that LACKS in MANAGEMENT which translates into POOR CUSTOMER SERVICE.  The company does not follow through with what is stated in the agreement and DOES NOT keep you updated when your move goes BAD. I moved from Los Angeles to Ohio.  My items were picked up on Nov 14th and the delivery was scheduled on Nov 20th.  My items DID NOT ARRIVE UNTIL DEC 13th.  I was told by the driver, Steven, my items would go directly from his 18 wheeler to Ohio.  At NO TIME PRIOR TO MY MOVE from LA, DID ANYONE from White Glove tell me that my items would be dropped off and REMAIN in a storage unit in LA for several weeks. I purchased the PLATINUM PKG..  NOT WORTH IT.  Packing is poorly done and I am not surprised several items were DAMAGED and LOST/ STOLEN.  Clothes were not hung in wardrobe boxes.  Just like past reviews, my clothes were folded around the hangers and wrinkled beyond wear.  Antique items were damaged- literally a chunk of wood broken off of my Louis XV french armoire.  The delivery truck showed up today WITHOUT THE COMPANY NAME White Glove for you could see Toyota..  very suspicious.  Movers did not wear company shirts.  Appearance was unprofessional. The COST of the move was MORE THAN AGREEMENT.  THERE WAS NO ITEMIZATION OF INVENTORY EVER PROVIDED.  Several requests were made for information.  I felt my ITEMS WERE HELD HOSTAGE. Kelly from customer service stated she would get back to me regarding the issue but she never did.  The company is POORLY MANAGED. My move was similar to many other customers who have recently shared their experience (Check YELP reviews!) I HIGHLY RECOMMEND for you TO STAY AWAY..  YOUR $$ CAN BE SPENT ELSEWHERE.  My complaint is being made with the Better Business Bureau.  It is unfortunate that my outcome was such a DISAPPOINTMENT.  However, I hope this review helps someone in making a better informed decision.   Thanks for reading.

Service cost: $7094

Be careful with this mover. This is a broker service. The initial representative, Casper, took my inventory for the quote but did not list all the items on the bill of laden. When the movers arrived two days after their guaranteed pickup window, they refused to move anything that was not on the list. They had to call their management to get permission to load the additional items which should have been on the list. They finished the packing the next day. It took the two movers two days to pack my 1100 Sq ft townhouse. All they had to pack was the furniture. All but 5-8 boxes had already been packed. I purchased the silver package so that they would pack my electronics, lamps, and pictures. After all my goods were loaded they told me that it would cost an additional $319 dollars. I wasn't in a position to argue at that point. But, I was told that I could get 3% off if I paid with cash, cashier's check, or money order. It was also at this point that I learned that my goods would be moved to a warehouse and would be unloaded and placed into storage. Then when a truck was available they would be reloaded and shipped to my final destination.
Over the next two weeks I called several times to get the total volume of my goods or a weight. I was first passed around to various offices. Then I was guaranteed that I would be given a complete list when my goods arrived.
White gloves guarantees delivery within 14 business days. They don't guarantee to deliver on a business day though. It took 12 business days and 2 1/2 weekends for my goods to be delivered. When my goods arrived they were in terrible condition. Boxes looked like they had been wet. There were large holes in boxes. My desk was chipped all around the edge with large deep scrapes across the surface. I had two lamps and a wall mirror broken, a standing fan snapped in two, the top ripped off my cat tree, the back broken off on my weigh bench, all of which the movers packed. They also broke all my mugs and wine glasses. My desk top computer, also which they packed, was hanging out of a box that looked like it had been ran over by a truck with a gaping hole in the side. My bed was missing components. The movers tried to put it together with some lag screws. But, it fell to pieces two days later in the night. The delivery movers were very apologetic and said that I must have had a horrible crew. They did not have my total volume of goods either and told me that I could contact the office to get it. I contacted the office four times over the following week before I could get a copy of my bill.
Once I had my bill, I tried calling the company to collect on the $0.60 per lb insurance policy. The movers had signed my inventory for the damaged goods verifying the damage. I listed the items broken to the customer service representative. She said that I had too many damaged items. Usually, they would have done a settlement on the phone. However, I have to take pictures of all the damage and print copies of them to be mailed, they don't accept email copies, to the company. I have to keep all the broken items, make sure not to repair anything (they want me to sleep on floor), and keep all the packaging material. She could not give me a time frame for when the claim could be completed. She said that she would email me the information later in the day. But, I never received it.
I would not recommend this company. I would strongly recommend that you avoid this company and look elsewhere.

Service cost: $4156

I contacted White Glove for my move from NJ to NC. Initial price was good. The salesman Rick spent about 1 hr going over the items to be moved. He failed to include the headboard and footboard for the bed and we were charged extra on moving day. He also failed to explain the way they handle the move. We did not know until when the movers arrived that our belongings were loaded at our home and then unloaded at a warehouse. It would then be loaded again to a 50 foot tractor trailer to be delivered to NC. Since a truck that large would not fit down the streets in our development the trailer would be unloaded and reloaded to a smaller truck at an additional charge of course. We also were never told that the quoted price was for cash only and that if we wanted to use a credit card it was an additional 3%. Overall the men who loaded the truck in NJ and unloaded in NC did a fine job. What bothered me was the salesmanship when we were given the quote. So instead of paying $2300 the move ended up costing us just below $3000.
I would definitely not recommend White Glove Movers and have told my realtor to stop recommending them too.

Service cost: $2900

Moving is no fun. Moving is very stressful. The people at White Glove made a rather complex move go smoothly and painlessly.  From my initial contact and numerous follow up calls and e-mails with questions, Mike, the Relocation Specialist articulately and promptly addressed each and every concern and question. Our move was a two part pick up from a storage facility in Pennsylvania and then midtown Manhattan.  As I inventoried both locations we needed to adjust the estimates as I either added or subtracted the number of items included in the move. It was all done very fairly and in the end White Glove was neither the cheapest nor the most expensive. I think what sold me on White Glove more than anything was the relationship and comfort level we established with Mike during the decision process. He knows his stuff, is articulate and friendly to work with.Day of pickup #1 in Pennsylvania was a hot, 90 degree day from a large steel storage unit. The guys drove out from New jersey and I had to meet them there, planned arrival time between 10 and 11am. They arrived at 10am sharp. I was already impressed. The crew worked professionally and efficiently through the heat. Each item was inventoried as it was wrapped up and loaded onto the truck. The storage facility at the end of the day looked like we'd never been there.Next pickup several days later in midtown Manhattan just blocks from the Lincoln Tunnel entrance. Planned arrival: 9 - 10am. What could possibly go wrong during NYC rush hour? NOTHING! 8:59am there's a knock at the door and they are here. Are you kidding me? You can't even get a pizza delivered in NYC so punctually! Several days later, right on schedule of course, all of our stuff arrived 1600 miles away in Key West, Florida. Needless to say, it's hot in Key West in June. Ali and his crew went right to work very efficiently and with both a friendly manner and sense of humor. Every single item on the inventory list arrived intact. There were items such as stemmed wine glasses that when packed I was thinking that no way will these make it one piece. Everything made it, not one broken item!!These guys are the real pros in the business. I couldn't recommend them highly enough. They are the BEST!

Service cost: $7500

My husband had accepted a job in Nevada.  I was left to pack up and move a 4 bedroom house in Virginia.  When I had called White Glove, they were very kind and understanding of the overwhelming feelings I was having.  Mark walked me through everything I needed to do to make this a successful move.  Two gentlemen arrived on time the day of the move.  They were well mannered and very kind.  They worked all day without a break making sure that everything was protected and scratch free and packed in the truck. On the delivery, I was told the day before how much the balance was and when they would be there.  That crew of four arrived on time.  They were mannerly and very kind.  It was a stressful time to be moving, but White Glove made it as painless as possible.  I would definitely call them for our next move.

Service cost: $10196

I recently used White Glove Moving to move from Columbia, South Carolina to rahway new jersey .  The following details my experience with them.  Michael from the Sales Department called me and went over how moving companies operate, and specifically how White Glove Moving does their moves.  He told me they are an independent moving company, which means White Glove Moving does their own moves and does not subcontract their work.  I liked that.  They also quote prices based on inventory rather than anticipated space or weight.  I like that as well.  I decided to spend a little extra and book with them because I felt so comfortable trusting them with my possessions that my family has accumulated over 15 years at our house in Columbia.  I was picked up on time in SC and my things were delivered within their time frame in new jersey .Everything went smoothly and I was in contact with their dispatch department the entire time.  When they arrived they set everything up in our new home and nothing was damaged or broken.  All we had to do was pack and unpack our moving boxes, which was quite easy.  I was very nervous about using a moving company, but my experience with White Glove Moving was excellent.  I would definitely use them again and would recommend them to my friends and family who are moving.

Service cost: $6000

White Glove did my move. When they picked up my furniture and when they deliver they were on time. None of my furniture was damaged and nothing got lost. The head person Lucas did an incredible job, he checked everything before the move and after the move. Gary, John and Spencer did an awesome job too.  Overall they worked hard and did a phenomenal job. They were very professional. I would definitely use them again, and I would highly recommend them to anyone. After all the crew that did my move deserves a big raise. Thank you to Lucas, Gary, John and Spencer.

Service cost: $3755

This is the fourth time I've used White Glove.  They were originally recommended to me by the landlord of a co-op I rented.  I was pleased then, so I've used them for subsequent moves.  The telephone personnel are polite, patient responsive and professional and are willing to explain details of their contract and how the move works.  I've worked with several teams of their movers, and I've had good experiences with them all.  I'm happy to recommend them. .

Service cost: $1600

I have used White Glove moving about 5-6 times for both personal and business moves. They are upfront, professional and on the ball. 
For my most recent move, the movers were exceptionally helpful by letting me know that I had probably underestimated the size of the storage unit I needed. This gave me time to make a quick switch without taking extra time upon arrival (time = money).  
In addition, one item of mine was accidentally left in the truck and the movers found it later that night and delivered it to me. It was legs for a table that I of course needed, and I appreciated the honesty and effort to get it back to me (they could have just dumped it and I would never have known what happened). 
 .

Service cost: $800

My Fiancé and I have been in the 'process of moving' for the past 5 months now.  Moving from our original house into a rental location until our new house was built wasn't an easy task, but White Glove was there every step of the way to make it as stress free as possible.  More than half the contents of our original house was set to go into a temporary storage unit, so the White Glove crew came and wrapped up every TV, every table, every mirror..EVERYTHING! Things that I couldn't fit into boxes or even dream how to get out of my house, they wrapped and loaded onto the truck as if they'd moved that exact piece 20 times before.  The best part? Each piece was wrapped insanely well.  They knew that my prized possessions not only needed to last 5 months of winter in a non-temperature controlled storage unit, but also had to eventually be moved a second time.  It showed.  In fact, when I finally saw my furniture 5 months later, it was wrapped so well, I couldn't recognize half of it!! Funny thing is, we loved the Manager of the crew so much the first time that we asked for him again and HE recognized more of my furniture than I did!!  In fact, he was able to recall pieces like shelves, glass doors, hardware etc that needed to be reinstalled.  There was snow on the ground when they moved and he ensured every inch from the truck to inside our house was covered in layers of cardboard.  Our newly painted walls? Not a scratch because tight spaces like our stairs and hallways were covered as well.  I was also pleasantly surprised to find that they had even made cups out of tape rolls to store my furniture’s hardware.  Who does that? :)
Setting up the move was just as flawless.  Everyone knows that the closing of a house never goes as planned and White Glove was just so accommodating!  Our NJ Sales Rep, George, and I practically became friends after the many times I had to change our move date.  With each phone call he provided quotes instantly and was super flexible when it came to changing days, and the limited advance notice I was able to provide.  He understood how much we wanted to desperately get into our brand new home and helped in every way he could.  We still have 2 more storage units (not originally packed by WG) that White Glove is moving for us in 2 weeks and I am confident that it will go flawless.  I would recommend White Glove to anyone on a budget, but looking for quality, because somehow these guys provide both.  I doubt we’ll move out of our dream house any time soon, but if we did, I know who to call!  .

Service cost: $2800

The move couldn't have been better. The support for setting up the move was wonderful even though I kept changing my pickup date. Communication was good--was sent plenty of information to view to assure that I remembered all I had to remember for the move. Pickup was in NC; my sister was very impressed with how nice the guys were and how careful they were in packing everything safely. The guys at drop-off were very friendly and efficient, even though I know they had to be tired with me being the last drop-off of the day. Price was very fair; seems I got more than I paid for. It was the best price I found and I got better srevice than I expected. Follow up after the move was great too. Would use again if the need arises. .

Service cost: $1100

I would definately recommend White Glove Moving to anyone.  From the first day I spoke with them on the phone, they were very professional and easy to talk to.   The estimator came to my house and was very thorough. He let me know how much everything would cost and his estimate was very  close to what I ended up paying.  This was even after I switched around certain things I was or wasn't taking with us on the move.  They delivered boxes and packing materials far in advance and if I needed more they were very willing to help me with getting them. On the day of the move, they showed up right on time and were great with wrapping everything very carefully.   They went right to my new house and started unpacking everything.  They were extremely careful. They even helped me put all the non scratch pads on any furniture that needed them before putting anything in its place.  The estimate of how long the move would take was right on the money.  They were driving their truck out of my driveway right at the time they said they would be done.  I would highly recommend White Glove Moving to anyone!!

Service cost: $2100

White Glove Movers were early to arrive and got the job done fast and efficiently. We moved to a third floor walk up and I was by myself that day. I am very grateful for their diligent work. We were moving big, heavy items from two places. Everything arrived in the shape that it left. We also received a furniture delivery through White Glove and experienced the same high standard of work. I would recommend White Glove to anyone with a difficult move and we will be using their services for future deliveries as well. .

Service cost: $1100